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West Suffolk Hospital
Hardwick Lane, Bury St Edmunds, IP33 2QZ · NHS England East of England
Rated Requires improvement by the CQC. Trust-wide at West Suffolk NHS Foundation Trust, 8 in 10 patients would recommend it. The shortest published NHS wait across this NHS trust is 4 weeks.
About this provider
- Funding
- NHS
- Website
- sh.nhs.uk
- Telephone
- 01284713050
- CQC provider ID
- RGR
- CQC location ID
- RGR50
Care Quality Commission rating
Most recent inspection: 2021-06-22.
Rating at each inspection
| 2020-01-30 | Requires improvement |
| 2018-01-23 | Outstanding |
| 2016-08-04 | Good |
Care Quality Commission, Open Government Licence v3.0, retrieved 2026-10-25. CQC uses a four-band scale and does not issue a star rating.
What the CQC inspected
The CQC rates every service against five key questions. These are the ratings from the most recent inspection.
Care Quality Commission, Open Government Licence v3.0, retrieved 2026-10-25.
Specialties treated here
NHS specialties with a published waiting time at this NHS trust. Select one for how it compares across the area.
What patients said
The NHS Friends and Family Test asks patients whether they would recommend the service. Responses for May 2026. These figures are for West Suffolk NHS Foundation Trust and cover all its hospitals.
NHS England Friends and Family Test, Open Government Licence v3.0, retrieved 2026-10-25. The FFT is not a formal performance measure and response rates vary between services.
Cancer waiting times
How quickly this trust diagnoses and starts treatment for people referred with a suspicion of cancer. Data for March 2026. Targets are the NHS operational standards. No English region currently meets the 62-day standard. These figures are for West Suffolk NHS Foundation Trust, which runs this hospital.
target 85%
target 75%
target 96%
62-day treatment by cancer type
The share of patients who began treatment within 62 days of an urgent referral, for each type this trust reports. The national aim is 85%. Numbers per type are smaller, so they move more from month to month.
| Cancer type | Within 62 days |
|---|---|
| Breast | 77% |
| Lung | 74% |
| Bowel | 85% |
| Prostate | 82% |
| Skin | 81% |
| Gynaecological | 80% |
| Head and neck | 0% |
| Lymphoma | 100% |
| Oesophagus and stomach | 100% |
| Liver and bile duct | 100% |
| Other urological | 67% |
| Other blood | 100% |
NHS England Cancer Waiting Times, Open Government Licence v3.0, retrieved 2026-10-25. Provisional monthly data. Small numbers of patients can move a percentage sharply.
Mortality (SHMI)
The Summary Hospital-level Mortality Indicator compares the number of people who die after care at this trust with the number expected, given how ill the patients were. Rolling 12 months to August 2025. This figure is for West Suffolk NHS Foundation Trust, which runs this hospital.
NHS Digital, Accredited Official Statistic, Open Government Licence v3.0, retrieved 2026-10-25. The SHMI is not a measure of the quality of care and a “higher than expected” band is a flag for further investigation, not a judgement. It must not be used to rank trusts. It does not include deaths of patients receiving palliative care where that is coded.
NHS waiting times, trust-wide
Waiting times are reported by NHS trusts, not by individual hospitals. These figures are for West Suffolk NHS Foundation Trust, which runs this hospital along with its other sites. Waits at this site may differ.
| Specialty | Median wait | Within 18 weeks | Patients waiting | Trend |
|---|---|---|---|---|
| All specialties | 11 wks | 66% | 33,330 | 2 weeks shorter since Jan 2026 |
| Cardiology | 8 wks | 80% | 1,206 | 1 week shorter since Jan 2026 |
| Dermatology | 6 wks | 88% | 2,622 | 5 weeks shorter since Jan 2026 |
| Ear, nose and throat | 11 wks | 70% | 3,008 | 1 week shorter since Jan 2026 |
| Elderly medicine | 6 wks | 100% | 15 | no change since Jan 2026 |
| Gastroenterology | 10 wks | 69% | 879 | 2 weeks shorter since Jan 2026 |
| General internal medicine | 9 wks | 75% | 640 | 4 weeks shorter since Jan 2026 |
| General surgery | 15 wks | 54% | 2,212 | 2 weeks shorter since Jan 2026 |
| Gynaecology | 16 wks | 53% | 3,143 | 2 weeks longer since Jan 2026 |
| Neurology | 13 wks | 65% | 874 | no change since Jan 2026 |
| Ophthalmology | 11 wks | 72% | 2,370 | 3 weeks shorter since Jan 2026 |
| Other medical services | 13 wks | 62% | 2,132 | 1 week shorter since Jan 2026 |
| Other mental health services | 4 wks | 100% | 3 | 8 weeks shorter since Oct 2025 |
| Other services | 13 wks | 61% | 133 | 2 weeks shorter since Jan 2026 |
| Other surgical services | 10 wks | 68% | 3,630 | 2 weeks shorter since Jan 2026 |
| Paediatric services | 13 wks | 62% | 1,654 | 3 weeks shorter since Jan 2026 |
| Plastic surgery | 16 wks | 54% | 813 | 5 weeks shorter since Jan 2026 |
| Respiratory medicine | 10 wks | 74% | 638 | 3 weeks longer since Jan 2026 |
| Rheumatology | 8 wks | 91% | 799 | 2 weeks longer since Jan 2026 |
| Trauma and orthopaedics | 17 wks | 52% | 4,438 | no change since Jan 2026 |
| Urology | 13 wks | 64% | 2,121 | 3 weeks longer since Jan 2026 |
NHS-funded care only. Does not reflect private appointment availability. Retrieved 2026-10-25.